I find the real problem behind the obvious one, and give it shape.
Nowadays I lead the product design operation, impacting 2000+ ecommerce websites and helping peers grow.
Cases
Redesigning the analytics dashboard merchants actually adopted
- Product design
- UX research
- Data visualization
- B2B SaaS

Checkout redesign contributing to R$1B+ in transactions processed
- Checkout
- UX strategy
- Legacy systems
- E-commerce
Migrating a legacy product to a new design system
- Design systems
- shadcn/ui
- Design engineering
- B2B SaaS
Rethinking multi-marketplace publishing
- Product design
- Workflow design
- Self-serve
- B2B SaaS

Getting customers to actually rate their orders
- Product design
- UX research
- Mobile-first
- B2B SaaS
After work across different products and environments I state: there is no bigger pleasure than seeing a user satisfied